Unable to activate subscription: The subscription is suspended because its subscriber was suspended

In Plesk You will usually find that the Domain is Active but the subscription is in Suspended State . When you try to activate the Subscription from Plesk you will get the below error

Unable to activate subscription: The subscription is suspended because its subscriber was suspended

In order to Solve the issue , connect to the PSA database and execute the following  two querries

Query 1

1) mysql> select status, webspace_status from domains where name=’domainname.com’

If the result of the Query is webspace_status=2 then that means the Subscription is suspended

If the result of the Query is webspace_status=0 then that means the Subscription is Active .

Query 2

2) mysql> update domains set webspace_status=0 where name=’domainname.com’

 

 

 

 

 

 

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